CosmoCom Adds 1Tel as Distributor in Eastern Europe

1Tel Also to Distribute BT’s Contact Center On-Demand Service

MELVILLE, NY – November 3, 2003 – CosmoCom announced today that it has signed an agreement with Prague-based 1Tel for the distribution of its products in the Czech Republic and other countries in Eastern Europe. Under the agreement, 1Tel will sell and provide systems integration services for CosmoCall Universe™ for premise-based deployments. Separately, 1Tel has also agreed to distribute and act as system integrator for Multimedia Contact Center (MCC), the network-hosted Contact Center On-Demand™ service from BT Global Services that is based on the same CosmoCom platform.

1Tel joins a growing list of system integrators that have recognized a major opportunity in telco-provided hosted contact center services. While outsourcing technology infrastructure eliminates the need for end users to deploy and manage onsite technology, system integrators will continue to play an important role in building complete solutions around on-demand services like BT’s MCC.

"CosmoCom is the leading provider of all-IP contact center platforms," said Frantisek Zeman, managing director for 1Tel, "and we see great potential in our markets for both the premises model and the on-demand model. By teaming with CosmoCom and with their partner BT, we can offer the broadest possible array of solution options to our customers."

"1Tel is already recognized as the leading provider of conventional call center solutions in its region," said Ari Sonesh, chairman and CEO for CosmoCom. "This relationship extends their lead to include all-IP multimedia contact center solutions. And with hosted contact center offerings like BT’s MCC beginning to capture significant market share, 1Tel is well positioned to participate in a variety of state-of-the-art contact center projects. We are pleased and proud to have 1Tel as a partner."

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access customer interaction management (CIM) platforms. CosmoCall Universe™ supports multi-channel contacts including telephone, web chat, web voice, web video, web collaboration, email and voicemail in one high capacity, high availability, multi-tenant platform. CosmoCall Universe is a complete, unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording and a complement of powerful management applications. Network Service Providers use CosmoCall Universe to offer hosted Contact Center On-Demand™ and related solutions to their end user customers. Teleservices Outsourcers base their inbound/outbound operations on CosmoCom technology. CosmoCom also provides best-of-breed CIM components, including IP ACD and IP IVR for systems integrators, resellers and OEMs to build pre-integrated customer interaction and relationship management (CIRM) systems. CosmoCom’s NSP and OEM customers include BT, Cable & Wireless, Deutsche Telekom, ePLDT, France Telecom, KT, NTT, Rockwell FirstPoint Contact, Sakon and TeliaSonera. Headquartered in Melville, New York, CosmoCom has received an array of industry awards and was recently ranked for the second year in a row by Deloitte as the region’s fastest growing technology company. For more information, please visit www.cosmocom.com.

About 1Tel
1Tel, s.r.o. is the leading provider of contact center solutions to financial institutions, utilities, network service providers, and other companies. 1Tel’s expertise includes ACD, IVR, CTI and call recording. 1Tel services include systems integration, professional services, application development, analytics consulting, and installation and maintenance. Headquartered in the Czech republic of Prague and with offices in Bratislava, Slovakia, 1Tel also serves markets in other Eastern European countries including Poland. For further information, please visit www.1tel.cz.