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MELVILLE, NY – November 3, 2003 – CosmoCom
announced today that it has signed an agreement with
Prague-based 1Tel for the distribution of its products in
the Czech Republic and other countries in Eastern Europe.
Under the agreement, 1Tel will sell and provide systems
integration services for CosmoCall Universe™ for
premise-based deployments. Separately, 1Tel has also agreed
to distribute and act as system integrator for Multimedia
Contact Center (MCC), the network-hosted Contact Center
On-Demand™ service from BT Global Services that is based
on the same CosmoCom platform.
1Tel joins a growing list of system integrators that have
recognized a major opportunity in telco-provided hosted
contact center services. While outsourcing technology
infrastructure eliminates the need for end users to deploy
and manage onsite technology, system integrators will
continue to play an important role in building complete
solutions around on-demand services like BT’s MCC.
"CosmoCom is the leading provider of all-IP contact
center platforms," said Frantisek Zeman, managing
director for 1Tel, "and we see great potential in our
markets for both the premises model and the on-demand model.
By teaming with CosmoCom and with their partner BT, we can
offer the broadest possible array of solution options to our
customers."
"1Tel is already recognized as the leading provider
of conventional call center solutions in its region,"
said Ari Sonesh, chairman and CEO for CosmoCom. "This
relationship extends their lead to include all-IP multimedia
contact center solutions. And with hosted contact center
offerings like BT’s MCC beginning to capture significant
market share, 1Tel is well positioned to participate in a
variety of state-of-the-art contact center projects. We are
pleased and proud to have 1Tel as a partner."
About CosmoCom
CosmoCom is the leading provider of all-IP, universal
access customer interaction management (CIM) platforms.
CosmoCall Universe™ supports multi-channel contacts
including telephone, web chat, web voice, web video, web
collaboration, email and voicemail in one high capacity,
high availability, multi-tenant platform. CosmoCall Universe
is a complete, unified contact center suite that includes
ACD, IVR, CTI, predictive dialing, multimedia recording and
a complement of powerful management applications. Network
Service Providers use CosmoCall Universe to offer hosted
Contact Center On-Demand™ and related solutions to their
end user customers. Teleservices Outsourcers base their
inbound/outbound operations on CosmoCom technology. CosmoCom
also provides best-of-breed CIM components, including IP ACD
and IP IVR for systems integrators, resellers and OEMs to
build pre-integrated customer interaction and relationship
management (CIRM) systems. CosmoCom’s NSP and OEM
customers include BT, Cable & Wireless, Deutsche Telekom,
ePLDT, France Telecom, KT, NTT, Rockwell FirstPoint Contact,
Sakon and TeliaSonera. Headquartered in Melville, New York,
CosmoCom has received an array of industry awards and was
recently ranked for the second year in a row by Deloitte as
the region’s fastest growing technology company. For more
information, please visit www.cosmocom.com.
About 1Tel
1Tel, s.r.o. is the leading provider of contact center
solutions to financial institutions, utilities, network
service providers, and other companies. 1Tel’s expertise
includes ACD, IVR, CTI and call recording. 1Tel services
include systems integration, professional services,
application development, analytics consulting, and
installation and maintenance. Headquartered in the Czech
republic of Prague and with offices in Bratislava, Slovakia,
1Tel also serves markets in other Eastern European countries
including Poland. For further information, please visit www.1tel.cz.
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