CosmoCom Announces New Streamlined Tenant Provisioning Module

Supports Wholesale/Channel Model and Tenant Self-Creation

MELVILLE, NY - May 4, 2004 -- CosmoCom, the leading provider of multi-tenant, IP-based contact center solutions, today announced a major enhancement to the provisioning system of CosmoCall Universe™, the CosmoCom platform that enables service providers to offer Contact Center On-Demand (CCOD) services. The new tenant provisioning module simplifies tenant creation, reducing setup time to less than one minute. It also allows service providers to market and deploy services through channel partners (sub-landlords), each of whom can provision and manage its own group of tenants. Furthermore, it enables service providers and their channels to offer complete self-provisioning of a hosted contact center via the web, including the initial step of tenant creation.

Multi-tenancy is the ability for many different companies (tenants) to share a single platform hosted by a service provider, with clear partitioning and complete security for each tenant. Only shared platform services provide the economic efficiencies service providers need to create profitable services on a large scale. Without multi-tenancy, service providers can only build a separate, dedicated platform for each hosted client, an inefficient architecture that has an almost linear cost curve and is feasible only for the largest customers.

"CosmoCom has led the way in multi-tenant CCOD capabilities since the company’s inception in 1996," stated Ari Sonesh, Chairman and CEO of CosmoCom. "Now, in view of the increasing success of our service provider customers with their CCOD offerings on our platform, it was natural for us to enhance our tenant provisioning capabilities. We believe that this new module will play a key role in the success of our service provider customers, and their success is our success."

The new tenant provisioning module streamlines to a minute or less the entire tenant creation process, previously a manual process that required a trained technician and considerably more time. Sub-landlords can create and manage tenants without the intervention of the service provider. The process is so automatic that it can be linked to a service provider or sub-landord’s web site to provide complete end-to-end self-provisioning for the CCOD service. As always, each tenant has full control of its own virtual call center for activities such as adding and modifying agents, queues, groups, and skills, changing call routing, and producing reports.

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access customer interaction management (CIM) platforms. CosmoCall Universe™ supports multi-channel contacts including telephone, email response, web chat, web voice, web video, web collaboration and voicemail in a high capacity, high availability, multi-tenant platform. CosmoCall Universe is a unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording and administrative tools. Network Service Providers use CosmoCall Universe to offer hosted Contact Center On-Demand™ services to their clients. Teleservices Outsourcers base their inbound/outbound operations on CosmoCom technology. CosmoCom also provides best-of-breed CIM components, including IP ACD and IP IVR for systems integrators, resellers and OEMs to build pre-integrated customer interaction and relationship management (CIRM) systems. CosmoCom’s customers include BT, Cable & Wireless, Deutsche Telekom, ePLDT, France Telecom, KT, NTT, Japan Telecom and EagleIP. Headquartered in Melville, New York, CosmoCom has received more than 50 industry awards, and was recently ranked for the second year in a row by Deloitte as the region’s fastest growing technology company. For more information, please visit www.cosmocom.com.

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