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MELVILLE, NY - May 4, 2004 -- CosmoCom, the leading provider of
multi-tenant, IP-based contact center solutions, today announced a major
enhancement to the provisioning system of CosmoCall Universe™, the CosmoCom
platform that enables service providers to offer Contact Center On-Demand (CCOD)
services. The new tenant provisioning module simplifies tenant creation,
reducing setup time to less than one minute. It also allows service providers to
market and deploy services through channel partners (sub-landlords), each of
whom can provision and manage its own group of tenants. Furthermore, it enables
service providers and their channels to offer complete self-provisioning of a
hosted contact center via the web, including the initial step of tenant
creation.
Multi-tenancy is the ability for many different companies (tenants) to share
a single platform hosted by a service provider, with clear partitioning and
complete security for each tenant. Only shared platform services provide the
economic efficiencies service providers need to create profitable services on a
large scale. Without multi-tenancy, service providers can only build a separate,
dedicated platform for each hosted client, an inefficient architecture that has
an almost linear cost curve and is feasible only for the largest customers.
"CosmoCom has led the way in multi-tenant CCOD capabilities since the
company’s inception in 1996," stated Ari Sonesh, Chairman and CEO of
CosmoCom. "Now, in view of the increasing success of our service provider
customers with their CCOD offerings on our platform, it was natural for us to
enhance our tenant provisioning capabilities. We believe that this new module
will play a key role in the success of our service provider customers, and their
success is our success."
The new tenant provisioning module streamlines to a minute or less the entire
tenant creation process, previously a manual process that required a trained
technician and considerably more time. Sub-landlords can create and manage
tenants without the intervention of the service provider. The process is so
automatic that it can be linked to a service provider or sub-landord’s web
site to provide complete end-to-end self-provisioning for the CCOD service. As
always, each tenant has full control of its own virtual call center for
activities such as adding and modifying agents, queues, groups, and skills,
changing call routing, and producing reports.
About CosmoCom
CosmoCom is the leading provider of all-IP, universal access customer
interaction management (CIM) platforms. CosmoCall Universe™ supports
multi-channel contacts including telephone, email response, web chat, web voice,
web video, web collaboration and voicemail in a high capacity, high
availability, multi-tenant platform. CosmoCall Universe is a unified contact
center suite that includes ACD, IVR, CTI, predictive dialing, multimedia
recording and administrative tools. Network Service Providers use CosmoCall
Universe to offer hosted Contact Center On-Demand™ services to their clients.
Teleservices Outsourcers base their inbound/outbound operations on CosmoCom
technology. CosmoCom also provides best-of-breed CIM components, including IP
ACD and IP IVR for systems integrators, resellers and OEMs to build
pre-integrated customer interaction and relationship management (CIRM) systems.
CosmoCom’s customers include BT, Cable & Wireless, Deutsche Telekom,
ePLDT, France Telecom, KT, NTT, Japan Telecom and EagleIP. Headquartered in
Melville, New York, CosmoCom has received more than 50 industry awards, and was
recently ranked for the second year in a row by Deloitte as the region’s
fastest growing technology company. For more information, please visit www.cosmocom.com.
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