FOR IMMEDIATE RELEASE

  Media Contact for CosmoCom:
Kathy Salt
+1 631-940-4297
ksalt@cosmocom.com

Chunghwa Telecom Launches Contact Center on-Demand Solution
Powered by the CosmoCall Universe Platform  

Provides Network-Based Alternative to Conventional Premise-Based Call Center Technology

MELVILLE, NY – June 8, 2004 -- CosmoCom™, the market leader in multi-tenant Contact Center On-Demand™ platforms for service providers, announced today that Chunghwa Telecom Co., Ltd., Data Communications Branch (CHT-D), the primary data communication network services provider of Taiwan, has launched a suite of Contact Center On-Demand services based on the CosmoCall Universe™ platform. CHT-D’s Contact Center On-Demand services will provide businesses with a feature rich, multimedia contact center solution that they use and pay for on a month-to-month basis, rather than invest in their own infrastructure.

CosmoCall Universe has undergone extensive, rigorous functional and load testing under the auspices of CHT-D and Systex, a major Taiwan-based systems integrator and CosmoCom’s local partner supporting CHT-D. Several production customers are already using the system, including CHT-D itself for one of its own customer care applications. Systex will also participate with CHT-D in selling the new service.

"CosmoCom is very pleased that CHT-D chose CosmoCall Universe as the platform for its new Contact Center On-Demand solution," stated Ari Sonesh, CEO of CosmoCom. "The Asia-Pacific region is a growing market in the contact center space, and CHT-D is joining an outstanding group of organizations that have launched Contact Center On-Demand solutions to meet this market’s needs."

CosmoCom has made significant inroads into the Asia-Pacific market, with Korea Telecom, PLDT of the Philippines, and now CHT-D offering Contact Center On-Demand services built on the CosmoCall Universe platform. The company expects to make announcements in the near future about other exciting progress in the region, especially in China and Japan.

About CosmoCom
CosmoCom provides an all-IP, universal access contact center system that is the platform of choice for more top tier network service providers worldwide than any other similar product. Its flagship product CosmoCall Universe is a unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording and administrative tools. It is a high capacity, high availability, multi-tenant platform that supports multi-channel contacts including telephone, email, voice mail, and web chat/voice/video/collaboration. Network service providers use CosmoCall Universe to offer hosted Contact Center On-Demand services to their clients. CosmoCom also provides premise-based systems for enterprises both directly and through a network of VARs and system integrators, and best-of-breed technology used by OEMs in their own complete contact center and customer relationship management solutions. CosmoCom customers include BT, Cable & Wireless, Deutsche Telekom, ePLDT, France Telecom, KT, NTT, Japan Telecom and EagleIP. Headquartered in Melville, New York, CosmoCom has received more than 50 industry awards and was recently ranked for the second year in a row by Deloitte as the region’s fastest growing technology company. For more information, please visit www.cosmocom.com.

About Chunghwa Telecom Co., Ltd., Data Communications Branch
Chunghwa Telecom Co., Ltd., Data Communications Branch (CHT-D), a business unit of Chunghwa Telecom, is responsible for providing and managing all of the data communication network services for Taiwan. Founded in 1981 as the Data Communications Institute, CHT-D’s extensive experience and deep knowledge has enabled it to become one of the world’s leading providers of digital network services, with annual revenue growth of 200% or more.

CHT-D offers a comprehensive suite of digital data communication products, including HiNet Internet and Intranet Connectivity, High Speed Switched Data Network Service, Packet Switching Data Communication Service, Stock Trading Information Network, HiFax Store and Forward Facsimile Service, Motor Vehicles and Drivers Network Service, and Data Voice Service. CHT-D’s HiNet is a full-featured Internet Service Provider with a robust network that is utilized by most other ISPs in Taiwan as the switching hub to exchange their Internet packets with the rest of the world. In addition to networking services, HiNet offers a wide range of content services from Directory Systems to Real Time Stock Quotation Systems.

About Systex
Founded in 1976, Systex (http://www.systex.com.tw/english/) is Taiwan's largest information technology service and Internet solution group in terms of operating revenues and number of software engineers.

Over the years, Systex has engaged in the development and distribution of computer software and hardware products in an effort to provide quality solutions. Systex has also extended its core strength into various new areas in the form of affiliates, such as, e-business, wireless integration and others.

Systex currently has more than 1,200 employees with continuous investment in research and development. Currently, the company has strategic partnerships with internationally known companies such as, Lucent, IBM, Compaq, Reuters and others. Systex believes that with intelligence, vitality and initiative, it can accomplish its main objectives: to maintain technical leadership, promote customer satisfaction, and increase market share. 

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