CosmoCom Gets US Patent for Key IP Call Center Methods

Firm Considering Enforcement and Licensing Options

MELVILLE, NY – 20 September 2004 – CosmoCom™ announced today that it has been awarded its second US Patent 6,614,783, entitled Multimedia telecommunication automatic call distribution system using internet/PSTN call routing. This patent is a continuation of CosmoCom’s first patent 6,046,762 and so inherits that patent’s priority date of April 1, 1996.

The patents disclose CosmoCom’s pure IP call center technology, which enables calls and messages originating on telephone and data networks to be queued and routed to universal contact center agents connected to an IP data network. The disclosure shows how clearly and how far in advance the founders of CosmoCom foresaw the evolution of call centers toward processing not only telephone, but also e-mail and web contacts. It emphasizes the fact that CosmoCom’s technology was developed from the ground up as a multimedia, multi-channel ACD using IP to create a single virtual call center regardless of the agents’ physical locations.

"Now that IP has proven itself as the best technology for call centers, all the legacy vendors are adding IP to their products, and several recent startups have joined the game," said Ari Sonesh, CosmoCom’s CEO. "Patents exist to ensure that the visionaries and entrepreneurs, who make this kind of progress possible, benefit from their hard-won insights, and now it’s up to us to determine the way to maximize the value of these patents as a company asset. Of course, we have achieved our best protection by starting early and by having the most advanced and most field proven IP call center, something that none of the others can claim."

"Datamonitor has long recognized CosmoCom as an IP call center technology innovator," said Robin Goad, Senior Analyst in the Datamonitor CRM Group and the author of many studies of the contact center industry. "It is not surprising that they are a leading provider of hosted contact center platforms to telcos, since IP is a key enabling technology for the hosted model. They are also an important participant in the premises market through their OEM relationship with BT Contact Central, one of the best selling IP call centers in the UK. The broad claims of their latest patent can only strengthen CosmoCom's position as a player to be reckoned with in the growing IP call center segment."

About CosmoCom
CosmoCom provides an all-IP, universal access contact center system that is the platform of choice for more top tier network service providers worldwide than any other product of its kind. Its flagship product, CosmoCall Universe™, is a unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording and administrative tools. It is a high capacity, high availability, multi-tenant platform that supports multi-channel contacts including telephone, email, voice mail, and web chat/voice/video/collaboration. Network service providers use CosmoCall Universe to offer hosted Contact Center On-Demand services to their clients. CosmoCom also provides premise-based systems for enterprises both directly and through a network of VARs and system integrators, and best-of-breed technology used by OEMs in their own complete contact center and customer relationship management solutions. CosmoCom customers include BT, Cable & Wireless, Deutsche Telekom, ePLDT, France Telecom, KT, NTT, Japan Telecom, Eagle IP and VSNL. Headquartered in Melville, New York, CosmoCom has received more than 50 industry awards, and was recently ranked for the second year in a row by Deloitte as the region's fastest growing technology company. For more information, please visit www.cosmocom.com.

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