Cosmocom Signs Distribution Agreement With 2Grow in Netherlands

Systems Integrator will Offer Complete Contact Center Solution

MELVILLE, NY – 5 October 2004 – CosmoCom™, the global provider of all-IP, universal access contact center platforms, today announced that it has signed a distribution agreement with 2Grow, a Netherlands-based systems integrator specializing in the contact center market. 2Grow will sell and provide integration services for CosmoCall Universe™, CosmoCom’s unified contact center suite that includes multi-channel ACD, IVR, CTI, predictive dialing, multimedia recording and administrative tools.

2Grow, which has extensive experience in providing the CRM application and contact center system integration, will now be able to provide a complete solution that includes both the contact platform and the CRM application platform in a pre-integrated package that can be placed in service much faster than traditional custom integration solutions at a lower total cost. 2Grow plans initially to offer a solution that includes CosmoCall Universe and Microsoft CRM.

"Traditionally, the contact platform was provided by telephony specialists with a skill set that we, as an IT-oriented company, did not have," said Maurits Horsman, founder of 2Grow. "But CosmoCall Universe is a contact platform based on the same Microsoft software environments we already know and work with every day. With this product we can sell and support a complete IP-based Contact Center solution using our current skills and experience, and provide a very attractive alternative to the legacy, closed architecture PBX and ACD technology that used to be the only choice in the contact center market. We recently added Microsoft CRM to our successful Siebel practice, and the common technology between Microsoft CRM and CosmoCall Universe, plus the reference Microsoft CRM integration that CosmoCom provides, makes the Microsoft - CosmoCom package a logical place to start."

"We are very happy to be enabling 2Grow to expand the scope of its contact center offering," said Ari Sonesh, CosmoCom’s CEO. "The demand for complete, pre-integrated contact centers is growing significantly, and our technology is designed to enable organizations like 2Grow to meet this demand. We welcome 2Grow to our growing network of value added resellers, and look forward to great mutual success."

About CosmoCom
CosmoCom provides an all-IP, universal access contact center system that is the platform of choice for more top tier network service providers worldwide than any other product of its kind. Its flagship product, CosmoCall Universe, is a unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording and administrative tools. It is a high capacity, high availability, multi-tenant platform that supports multi-channel contacts including telephone, email, voice mail, and web chat/voice/video/collaboration. Network service providers use CosmoCall Universe to offer hosted Contact Center On-Demand services to their clients. CosmoCom also provides premise-based systems for enterprises both directly and through a network of VARs and system integrators, and best-of-breed technology used by OEMs in their own complete contact center and customer relationship management solutions. CosmoCom customers include BT, Cable & Wireless, Deutsche Telekom, ePLDT, France Telecom, KT, NTT, Japan Telecom, Eagle IP and VSNL. Headquartered in Melville, New York, CosmoCom has received more than 50 industry awards, and was recently ranked for the second year in a row by Deloitte as the region’s fastest growing technology company. For more information, please visit www.cosmocom.com.

About 2Grow
2Grow focuses exclusively on CRM, providing high quality services related to the evaluation, implementation, process improvement, training and support of customer interaction and relationship management solutions for contact centers. Major service lines include planning and discovery, implementation, management and maintenance, and audit and optimization services for CosmoCall Universe, Microsoft CRM and Siebel CRM. Established in the year 2000, 2Grow strives to set the highest standard for delivering quality service by listening to its clients and addressing their needs with innovative, cost effective and pragmatic solutions. For more information, please visit www.2grow.nl

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