MELVILLE, NY – 12 October 2004 – CosmoCom™ today announced that it has been selected as a member of FierceVoIP’s annual list of "The Fierce 15", honoring it as one of the top 15 emerging IP telephony companies for 2004. The Fierce 15 celebrates the spirit of being "fierce" – daring to be innovative and aggressive, even in the face of intense competition – and is awarded by FierceVoIP, an internationally recognized email newsletter covering the VoIP and Internet telephony industry. CosmoCom was selected from more than 300 VoIP companies based on company vision, revenue potential, quality of deals and partnerships, and competitive market position.

"Being selected as a member of The Fierce 15 is an honor that highlights CosmoCom's growing prominence in the VoIP market and reinforces our image as a visionary for IP solutions in the call center industry," said Ari Sonesh, CosmoCom’s CEO. "CosmoCom was founded in 1996 to create a unified call center platform based on IP, and today our all-IP, universal access contact center system is the platform of choice for more top tier network service providers worldwide than any other product of its kind."

CosmoCall Universe™ was built from the ground up to unify all communication channels and to take full advantage of the switching function that is inherent in an IP network. An all-IP, universal access contact center system, it includes ACD, IVR, CTI, predictive dialing, multimedia recording and administrative tools. It is a high capacity, high availability, multi-tenant platform that supports telephone, email, voice mail, and web chat/voice/video/collaboration.

"We were especially impressed by CosmoCom’s global leadership in hosted call centers and its impressive list of major telco customers," said John Edwards, Editor of FierceVoIP. "The use of IP to enable hosting is a very significant innovation in the call center market. CosmoCom’s participation in the premises call center market via major OEMs like BT Contact Central, and its ownership of key patents for the IP call center, also contributed to its selection as a Fierce 15 company."

The list of Fierce 15 companies is available in today’s issue of FierceVoIP and on the FierceVoIP Web site at http://www.fiercevoip.com.

About CosmoCom
CosmoCom provides an all-IP, universal access contact center system that is the platform of choice for more top tier network service providers worldwide than any other product of its kind. Its flagship product, CosmoCall Universe, is a unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording and administrative tools. It is a high capacity, high availability, multi-tenant platform that supports multi-channel contacts including telephone, email, voice mail, and web chat/voice/video/collaboration. Network service providers use CosmoCall Universe to offer hosted Contact Center On-Demand services to their clients. CosmoCom also provides premise-based systems for enterprises both directly and through a network of VARs and system integrators, and best-of-breed technology used by OEMs in their own complete contact center and customer relationship management solutions. CosmoCom customers include BT, Cable & Wireless, Deutsche Telekom, ePLDT, France Telecom, KT, NTT, Japan Telecom, Eagle IP and VSNL. Headquartered in Melville, New York, CosmoCom has received more than 50 industry awards, and was recently ranked for the second year in a row by Deloitte as the region’s fastest growing technology company. For more information, please visit www.cosmocom.com.

About FierceVOIP
FierceVoIP, is a free twice weekly email briefing that summarizes the latest business and technology developments in the Internet telephony industry. It is designed for top-level telecom executives and comes out every Tuesday and Friday. Sign up is free at http://www.fiercevoip.com. FierceVoIP is one of eight newsletters published by FierceMarkets Inc., a Washington DC-based business publishing company. Other FierceMarkets newsletters include FierceBiotech, FierceDeveloper, FierceEnterprise, FierceFinance, FierceHealthcare, FierceWiFi, and FierceWireless. Every business day, these publications reach more than 200,000 top-level executives in over 100 countries.

###