Cosmocom Partner PhoneControl Excels with Hosted Contact Center Offering

Signs Fifth French-Speaking Offshore Outsourcer in Northern Africa

MELVILLE, NY –17 November 2004 – CosmoCom™ today announced that PhoneControl, a global telecommunications solution provider, has launched Contact Center On-Demand™ (CCOD) services based on the CosmoCall Universe™ platform, has signed its fifth customer, and already has hundreds of agent positions in service. PhoneControl accomplished this in a few short months, and looks forward to even faster growth in the near future.

The CCOD offering is based in France, where PhoneControl serves French language offshore call center providers in northern Africa. With the CosmoCom platform, PhoneControl now hosts unified contact centers of any size that include multi-channel ACD, IVR, CTI, predictive dialing, recording, administration, and telemarketing, giving call center operators all the benefits of the latest technology without the large capital investment and ongoing operating costs of an in-house platform.

"Tunisia, Morocco, and other countries in northern Africa are attractive locations for French language offshore call centers, but concerns about technology investment and communication infrastructure have slowed this development," explained Fethi Madani, PhoneControl’s Managing Director. "By hosting a CosmoCall Universe platform in France, and setting up efficient and cost effective IP communication links to the region using our Network Optimization Protocol, we make it much simpler for our customers to provide offshore service, and we give them the flexibility to quickly add seats as their businesses grow. Using CosmoCom’s APIs, we easily integrated our own telemarketing package and can now provide a complete technology solution, so our customers can stick to what they do best – recruiting, training, and managing the people, and selling the service," continued Madani.

"We are delighted to be recognizing PhoneControl as one of our fastest growing service providers," said Ari Sonesh, CosmoCom’s CEO. "Putting together our contact center platform with their communication technology and telemarketing application, they have created the product their customers need, and their success reflects this market-driven orientation. CosmoCom is expecting continued growth and mutual success in our relationship with PhoneControl."

About CosmoCom
CosmoCom provides an all-IP, universal access contact center system that is the platform of choice for more top tier network service providers worldwide than any other product of its kind. Its flagship product, CosmoCall Universe, is a unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording and administrative tools. It is a high capacity, high availability, multi-tenant platform that supports multi-channel contacts including telephone, email, voice mail, and web chat/voice/video/collaboration. Network service providers use CosmoCall Universe to offer hosted Contact Center On-Demand services to their clients. CosmoCom also provides premise-based systems for enterprises both directly and through a network of VARs and system integrators, and best-of-breed technology used by OEMs in their own complete contact center and customer relationship management solutions. CosmoCom customers include BT, Cable & Wireless, Deutsche Telekom, ePLDT, France Telecom, KT, NTT, Japan Telecom, Eagle IP and VSNL. Headquartered in Melville, New York, CosmoCom has received more than 50 industry awards, and was recently ranked for the second year in a row by Deloitte as the region’s fastest growing technology company. For more information, please visit www.cosmocom.com.

About PhoneControl
Founded in 1980, the PhoneControl Company develops and provides innovative carrier-class telecommunications services and solutions by combining the best qualities of three worlds - telecommunications, the Internet, and information technology. Its product portfolio still includes the first product developed by the company, PhoneControl Call Management Software, which analyses and reports on telephone and data traffic, as well as a complete range of uniquely featured next generation carrier class switching and access platforms which seamlessly integrate VOIP, TDM, ATM, Frame Relay, and SS7/C7. A privately owned limited company, PhoneControl is active worldwide, and has offices and alliances throughout Europe, the Middle and Far East, Australia, and New Zealand.

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