CosmoCom Strengthens Presence in Central Europe

Appoints Wolfhart Krischke Managing Director

MELVILLE, NY – January 24, 2006 – In response to its success and growth in Europe, CosmoCom, the Contact Center On-Demand specialist, announced today that Wolfhart Krischke will serve as Managing Director for the DACH region. DACH, literally Germany (Deutschland), Austria, and Switzerland (Schweiz), also includes the Czech Republic, Hungary, and other important emerging economies. DACH is home to many of the world's leading corporations and is recognized as one of the most dynamic and economically significant regions in Europe. Mr. Krischke will lead the CosmoCom organization for the region from CosmoCom’s offices in Frankfurt, and reports to Ronald Rubens, CosmoCom Regional Vice President for EMEA.

"Our growth in Germany alone in conjunction with major players such as DTAG and Telefonica Deutschland mandated the addition of a strong leader like Wolfhart Krischke to the EMEA team," explained Rubens. "Krischke brings more than 20 years of telecommunication and contact center experience with a strong track record in sales and sales management, channel management, broad international knowledge, and also project management. This rare combination of skills and experience equips him to be a leader and a major contributor to CosmoCom’s growth in his region."

"CosmoCom is offering the right solution at the right time," commented Krischke. "Its pure IP multimedia Contact Center technology perfectly matches the current demand of service providers for a flexible and reliable Contact Center On-Demand platform for their customers. The multi-tenant architecture of the platform meets a key service provider requirement, and also enables self-hosting enterprises to improve customer service while reducing cost," Krischke continued. "CosmoCall Universe is already the hosted contact center platform of choice for more top-tier network service providers worldwide than any other product of its kind. The service providers and enterprises in the DACH region are just beginning to discover the benefits on the On-Demand model, and this points to a great future for CosmoCom in the region."

Wolfhart Krischke joins CosmoCom from contact center vendor Aspect Communications, where he managed sales for the Central European and Benelux region. Earlier, he was Key Account Manager at Switzerland-based Ascom, where he expanded Ascoms presence in the German telco market. Prior to his sales career in the Call Center and Telecommunication industry, Wolfhart focused on international mission critical IT and Telecommunication projects for the government of Germany, which recognized his achievements by awarding him the Cross of Honor.

About CosmoCom
CosmoCom™, The Contact Center On-Demand™ specialist, is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. Our flagship product, CosmoCall Universe™ empowers organizations to achieve higher levels of customer service while reducing costs, by supporting their enterprise-wide contact center needs from one all-IP, virtual contact center platform, self-hosted or hosted by a network service provider. This multi-tenant platform unifies all communication channels, including telephone, videophone, email, voice mail and Web chat/voice/video/collaboration, and also unifies the contact center functions of automatic call distribution (ACD), interactive voice and video response (IVVR), computer telephony integration (CTI), predictive, preview, and progressive dialing with campaign management, recording and quality monitoring, interaction history, and administration and reporting. CosmoCom customers include service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, EagleACD, and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit www.cosmocom.com.

###