FOR IMMEDIATE RELEASE

  Media Contact(s) for CosmoCom:
Kathy Salt
+1 631-940-4297
ksalt@enghouse.com

Media Contact for Nekotec Telecom:
Mónica Del Valle
Gerente de Marketing
(52 55) 5246-3286
monica.delvalle@nekotec.com.mx
 

CosmoCom and Nekotec Telecom Team and
Win Serving the Latin American Contact Center Market

Nekotec Telecom to Continue Leveraging its Customer Base in Mexico, Colombia and Central America to Grow with CosmoCom Products

MELVILLE, NY – February 22, 2006 – CosmoCom, Inc., the Contact Center On-Demand specialist, and Nekotec Telecom, today announced their Value-Added Reseller Agreement to supply the Latin American market, especially the carrier market, with CosmoCom products. Nekotec Telecom's major customers include Telmex and America Movil. Several major projects have already been won under the agreement and are well under way. When completed this spring, these wins will give Nekotec Telecom an impressive installed base of 12 virtual contact centers spanning 27 locations with more than 3,000 agent seats, touching operations such as those of Call Center de Mexico and MDY Contact Center.

Nekotec Telecom’s flagship product is the NK90 service node, with features such as IVR, VoIP gateway, and media server. The NK90 gives service providers the capabilities necessary to automate their processes, build innovative value-added services, and deliver market solutions that provide value to end users. CosmoCom's all-IP contact center technology is being offered as the NKCC, a module within the NK90 product line. Nekotec Telecom configures, installs, and integrates the CosmoCom platform with existing telco infrastructure, making the transition to an IP contact center a smooth one.

"We are excited to add CosmoCom’s platform to the suite of products and services we provide to the carrier market," said Manuel Rojas, Nekotec Telecom's President. "CosmoCom’s platform will speed the delivery and minimize the cost of the transition to IP contact centers in Latin America."

"Our existing carrier customers have been looking for a virtual call center technology," Rojas explained, "one that allows agents in many different locations to participate in one logical system, and that provides for future services like universal queuing of telephone, Internet, and email communication channels. Our evaluation has shown us that CosmoCom has the most cost effective, carrier grade IP contact center solution on the market today."

"Matching CosmoCom's world class products with Nekotec Telecom's NK90 powerful product line, regional expertise, market share, and business relationships is a significant win for both companies," said Ari Sonesh, CosmoCom's Chairman and CEO. "There are great opportunities for IP contact center technology in these markets, as well as the opportunities that lie ahead for Contact Center On-Demand services. Nekotec Telecom's technical capabilities, product flexibility and experience of the Latin America market make them an ideal partner for us. The NK90 has proven to be a reliable IP and convergent service node that integrates smoothly with CosmoCom products"

About CosmoCom
CosmoCom™, The Contact Center On-Demand™ specialist, is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. Our flagship product, CosmoCall Universe, enables better customer service at a lower cost, by supporting enterprise-wide virtual contact centers from one all-IP platform, self-hosted or hosted by a network service provider. This multi-tenant platform unifies all communication channels, including telephone, videophone, email, voice mail and Web chat/voice/video/collaboration, and also unifies the contact center functions of automatic call distribution (ACD), interactive voice and video response (IVVR), computer telephony integration (CTI), predictive, preview, and progressive dialing with campaign management, recording and quality monitoring, interaction history, and administration and reporting. CosmoCom customers include service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, EagleACD, and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit www.cosmocom.com.

About Nekotec Telecom
Nekotec Telecom, founded in 1990, is a leading manufacturer of telecom infrastructure. The company is focused in customer care and value added services and solutions. Based in Mexico City, Nekotec Telecom has coverage in several countries throughout Latin America and the USA. The NK90 system is widely used by several major carriers and call centers. Visit www.nekotec.com for more information.

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