CosmoCom and RiverStar Announce Partnership to
Increase Call Center Efficiency and Accuracy

Contact Center Technologies Linked in Unified Web Client for On-Demand or On-Premises Implementation

MELVILLE, NY and WHEATON, IL – May 19, 2006 – CosmoCom, the Contact Center On-Demand specialist, and RiverStar Software, the creator of Whitewater Guide(TM) and Rapid Contact Suite(TM), announced today an alliance based on the integration of their complementary technologies - CosmoCom's ACD/IVR/CTI platform and RiverStar's call flow scripting/Web self-service solution. Unveiled today at CosmoCom's global user conference CosmoCommunity 2006, where RiverStar is a sponsor, the alliance will advance the market penetration of both companies in the call center space.

CosmoCom provides an all-IP, universal access contact center system. RiverStar Software has used its foundation integration capabilities and CosmoCom's "Thin Client Web Services" to create a seamless, Web-based, integrated solution that provides a unified agent interface. The combined solution is being demonstrated at CosmoCommunity 2006 and will be available as a premises-based product or an integrated hosted offering through selected CosmoCom Service Provider partners.

The relationship establishes a sales alliance under which RiverStar's products, WhiteWater Guide(TM) and Rapid Contact Suite(TM), will be implemented into referred customers currently using CosmoCall Universe(TM), CosmoCom's flagship contact center platform, and new joint opportunities. The relationship will expand RiverStar's exposure in its target market, and broaden the scope of the solution that CosmoCom's channels and service providers can deliver to their customers.

"Creating scripts and contact flows for call center agents and for Web self service, helps ensure the efficiency of the call center, the customer interaction and the accuracy of each call outcome," commented Ari Sonesh, CosmoCom's Chairman and CEO. "RiverStar's innovative use of our thin client Web services to create a unified agent client has the potential to benefit their customers, our customers, and future customers who avail themselves of the power of the integrated offering."

"The unique advantages of RiverStar and CosmoCom technology combined will give call centers a compelling opportunity to provide customer support of the highest standard while decreasing operating costs," said Bob Fike, RiverStar's CEO. "CosmoCom is an industry pioneer in the on-demand model that RiverStar is now adopting, and we are pleased and proud to be allied with them."

About CosmoCom
CosmoCom™, The Contact Center On-Demand™ specialist, is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. Our flagship product, CosmoCall Universe, enables better customer service at a lower cost, by supporting enterprise-wide virtual contact centers from one all-IP platform, self-hosted or hosted by a network service provider. This multi-tenant platform unifies all communication channels, including telephone, videophone, email, voice mail and Web chat/voice/video/collaboration, and also unifies the contact center functions of automatic call distribution (ACD), interactive voice and video response (IVVR), computer telephony integration (CTI), predictive, preview, and progressive dialing with campaign management, recording and quality monitoring, interaction history, and administration and reporting. CosmoCom customers include service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, EagleACD, and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit www.cosmocom.com.

About RiverStar Software
RiverStar Software, the creator of WhiteWater Guide(TM) and Rapid Contact Suite(TM), is the technology leader in call flow scripting and Web self service software. We provide highly adaptable scripting software that integrates into nearly any CRM or CTI platform and back end system seamlessly. Whether you need a solution for an inbound, outbound or blended center or a Web self-service application, RiverStar Products provide the capability to create customized scripts to meet specific needs for most contact centers. RiverStar's customers include such companies as ServiceMaster, McKesson, beCogent (UK), and Equilon (Italy). For additional information about RiverStar Software, please visit www.riverstarsoftware.com or call 800-945-6399 for your free product overview. RiverStar Software is located in Wheaton, Illinois.

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CosmoCom and RiverStar Announce Partnership to Increase Call Center Efficiency and Accuracy

CosmoCom and RiverStar Announce Partnership to
Increase Call Center Efficiency and Accuracy