CosmoCom Completes Interoperability Testing with Sylantro

Partnership Strengthens Unified Customer Communications Capabilities

MELVILLE, NY – March 20, 2007 – CosmoCom, the global leader in Unified Customer Communications, today announced it had successfully completed interoperability testing between its CosmoCall Universe all-IP contact center software platform and the Sylantro Synergy Application Feature Server. This will enable hosted service providers to offer a comprehensive set of managed telephony services to their business customers.

Interoperability between CosmoCom and Sylantro means service providers can provide a wider array of hosted communication services to their enterprise customers. Customers have no need for the capital investment or overhead of premises-based PBX or contact center systems, and they can implement unified customer communications systems that best meet the needs of their businesses. Business end users can deploy a single device, such as a SIP-enabled IP telephone, to serve for both PBX extensions and call center agents. Calls can be seamlessly transferred among call center agents and other staff members. Additionally, CosmoCom’s advanced IVR capabilities can provide automated attendant services and other applications not related to the contact center.

"The successful integration of both platforms enables hosted service providers to offer a full range of managed telephony services to their business customers," said Ari Sonesh, CosmoCom CEO. "Enterprises are expecting more from their service providers as they realize how an IP-based contact center platform like CosmoCall Universe can help them unify and consolidate their customer communications. Partnering with Sylantro will help our service providers meet those rising expectations."

"Many businesses do not have the means or budget to introduce advanced contact center capabilities," said Frank Salm, vice president of marketing, Sylantro Systems. "The power of hosted voice services is that businesses have full control of the services, but do not need to maintain their own equipment. The CosmoCom/Sylantro relationship allows service providers to extend the richness of the hosted offer while continuing to minimize capital investments."

About Sylantro Systems Corp.
Sylantro Systems provides the premier software platform for business, consumer, and mobile hosted VoIP solutions. Sylantro allows network operators to rapidly deliver high value, high margin managed telephony services without the cost and complexity of today’s in house PBX and key systems, giving users new flexibility in their communication services. Sylantro customers include AT&T, Bandwidth.com, China Netcom, China Unicom, Covad, KT, StarHub, SunRocket, and Swisscom. Sylantro is headquartered in Campbell, Calif. For more information, please visit the Sylantro website: www.sylantro.com.

About CosmoCom
CosmoCom, the global leader in Unified Customer Communications, is revolutionizing the whole range of business/customer interactions, not just in formal call centers, but for all information workers. Its technology improves customer service and increases revenue while reducing cost by supporting many independent virtual contact centers on one all-IP platform that integrates easily with other VoIP network components and with the Information Technology environment. Organizations can obtain the full benefits of this technology by deploying it themselves or by working with a network service provider that hosts it on a dedicated or shared-platform basis. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. Its multi-tenant platform, CosmoCall Universe, is a Contact Center On-Demand (CCOD) system designed to unify all communication channels and all major contact center functions. CosmoCom customers include service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, VSNL, PLDT, Verizon Business, and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit www.cosmocom.com.

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