Korea Telecom Networks Launches IP Contact Center Based on CosmoCall Universe

New Cosmo-One Contact Center Appliance Targets SME Market

MELVILLE, NY – May 30, 2007 – CosmoCom (www.cosmocom.com), the global leader in Unified Customer Communications, announced today a strategic partnership with KT Networks, part of the Korea Telecom family of companies focused on network integration and telecom services. Under this partnership, KT Networks is launching a branded contact center product – "Cosmo-One" – a complete hardware and software contact center appliance for small and mid-size contact centers. Meeting all the needs of a modern contact center, "Cosmo-One" excels in ease of installation and implementation, ease of management and ease of support.

"We at CosmoCom are excited to partner with KT Networks to launch the Cosmo-One appliance," said Ari Sonesh, CosmoCom’s Chairman and CEO. "KT Networks has the experience and breadth of services and capabilities to ensure success for its small and mid-sized enterprise contact center customers."

Cosmo-One is the KT Networks regional brand for the CosmoCom CosmoCall Universe technology pre-packaged as a "contact center in a box". KT Networks research indicates that call centers with fewer than 50 seats, represent nearly one-third of the Korean market.

According to Datamonitor, the Asia Pacific region will account for 20 percent of the global call center population by 2009, and Korea is ahead of the curve of booming interest in IP-based contact center installations in that region.

"The environment of call center operations in Korea is rapidly changing into a type of integrated IP-based contact center," said Kim Yo-dong, President KT Networks. "Cosmo-One is in tune with this trend. It is an all-IP multi-channel platform that offers superior value to customers in terms of function, performance, support and price when compared to conventional telephone call center solutions."

About KT Networks
KT Networks, a proud member of the KT Family, has established it presence in the world market as a leader in Telecommunication System Construction. The company provides technical expertise, quality assurance and excellent reference sites. KT Networks enjoys business partnerships with over 60 World-class business partners and telecom equipment manufacturers.

About CosmoCom
CosmoCom, the global leader in Unified Customer Communications, is revolutionizing the whole range of business/customer interactions, not just in formal call centers, but for all information workers. Its technology improves customer service and increases revenue while reducing cost by supporting many independent virtual contact centers on one all-IP platform that integrates easily with other VoIP network components and with the Information Technology environment. Organizations can obtain the full benefits of this technology by deploying it themselves or by working with a network service provider that hosts it on a dedicated or shared-platform basis. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. Its multi-tenant platform, CosmoCall Universe, is a Contact Center On-Demand (CCOD) system designed to unify all communication channels and all major contact center functions. CosmoCom customers include service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, VSNL, PLDT, Verizon Business, and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit www.cosmocom.com.

###