FOR IMMEDIATE RELEASE

  Media Contact for CosmoCom:
Kathy Salt
+1 631-940-4297
ksalt@cosmocom.com

CosmoCall Universe™ Powers InstaCC
Contact Center Service of VSNL

Broadens CosmoCom Presence in Booming Indian Contact Center Market

MELVILLE, NY – June 26, 2007 – CosmoCom, whose all-IP, universal access contact center system is the platform of choice for more top-tier network service providers worldwide than any other product of its kind, announced that VSNL, leading global communications company & one of India’s largest enterprise service providers, has been offering a Contact Center On-Demand service based on its CosmoCall Universe™ platform. Appropriately named InstaCC, VSNL’s offering is a feature rich, multimedia contact center solution, rapidly deployed, and paid for on a pay-per-use model, with no up-front technology investment. 

These services, also known as Contact Center On-Demand (CCOD), allow companies to outsource their call center technology infrastructure while maintaining complete control over their staff, operation, and management. Because of the strong cost benefits of obtaining advanced contact center technology on a monthly basis with no capital outlay, and of paying only for what you use when business volume changes from month to month, analysts have projected that at least a third of all call center agents, including those deployed in BPOs, will be using the hosted model within ten years.

CosmoCall Universe™ supports all contact channels, including telephone, email, web chat, web voice, web video, web collaboration and voicemail in a high capacity, high availability, multi-tenant platform. The unified contact center suite includes Call Routing, IVR, CTI, and Outbound Preview, Progressive and Predictive Dialing, plus multimedia recording and complete reporting and administrative tools.

"We are pleased to see the success VSNL has achieved using our platform for their hosted contact center offerings," said Ari Sonesh, CosmoCom’s Chairman and CEO. "The shared platform, multi-tenant model is the most efficient and effective deployment strategy for carriers and this is where CosmoCom excels," Sonesh explained. "Carriers know that when they work with us, they are working with a company that specializes in meeting their unique needs."

"InstaCC, the on-demand, hosted contact center solution of VSNL is integrated with its high capacity and reliable global voice and data network, backed by rapid deployment and 24x7x365 customer support. It brings state of the art contact center technology to VSNL’s customers. VSNL already has several customers using this service and reaping the benefits like reduced TCO & fast deployments," says Abid Qadri, Vice President, Managed Services for VSNL. "A reliable solution from CosmoCom, InstaCC has enabled VSNL to benefit many of its customers with its zero-CAPEX pay-per-use model."

On 18 May 2007, BPO News honored CosmoCom as the best "On Demand Hosted Platform" as part of its first annual Indian Contact Center Solution Awards.

About CosmoCom
CosmoCom, the global leader in Unified Customer Communications, is revolutionizing the whole range of business/customer interactions, not just in formal call centers, but for all information workers. Its technology improves customer service and increases revenue while reducing cost by supporting many independent virtual contact centers on one all-IP platform that integrates easily with other VoIP network components and with the Information Technology environment. Organizations can obtain the full benefits of this technology by deploying it themselves or by working with a network service provider that hosts it on a dedicated or shared-platform basis. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. Its multi-tenant platform, CosmoCall Universe, is a Contact Center On-Demand (CCOD) system designed to unify all communication channels and all major contact center functions. CosmoCom customers include service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, VSNL, PLDT, Verizon Business, and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit www.cosmocom.com.

About VSNL:
Videsh Sanchar Nigam Limited (VSNL), a member of the US$ 27 billion Tata Group, is a leading global communications company offering next-generation voice, data and value-added services to enterprises, carriers and retail consumers. Voted the Best Wholesale Service Provider at the World Communications Awards, 2006, VSNL is one of the world’s largest providers of wholesale international voice services and operates one of the largest global submarine cable networks. VSNL’s customer base includes 1500 Global Carriers, 450 Mobile Operators, 10,000 Enterprises, 500,000 Broadband and Internet subscribers and 300 Wi-Fi public hotspots.

Rated amongst the Top 100 Emerging Global Challengers by the Boston Consulting Group, VSNL has offices in over 35 countries including the United States of America, Canada, the United Kingdom, South Africa, Singapore, Hong Kong, Sri Lanka and India. VSNL’s global transmission network of over 200,000 route kilometers and its IP core with 200 points of presence, enable a range of services that include voice, private leased circuits, IP VPN, Internet access, global Ethernet, hosting, mobile signaling and other IP services. Our philosophy of BusinessⁿRich drives us to empower our customers to achieve enhanced value in their global businesses.

VSNL (www.vsnl.com) is listed on the Bombay Stock Exchange and the National Stock Exchange of India, and its American Depositary Receipts (ADRs) are listed on the New York Stock Exchange.

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