|
MELVILLE, NY – December 12, 2007
– CosmoCom, the global leader in Call Center Consolidation 2.0, today announced
that Gordian, an industry leader in health and productivity improvement, has
adopted its state-of-the-art, IP-based contact center platform. Gordian plans to
improve the efficiency of its health care coaches by providing new and better
ways to reach client groups with timely advice on healthy lifestyles.
Gordian provides integrated health management services to employee groups and
other plan members. Until now, the company used a traditional phone system to
connect its nurses, dietitians, exercise physiologists, and other professionals
with clients in need of healthy lifestyle coaching. The capabilities of
CosmoCom’s CosmoCall Universe (CCU) platform exceed those of traditional phone
systems.
One reason the Nashville-based leader in health coaching chose CCU is that it
integrates email and online chat into the traditional telephone call center.
"The contact center is our lifeline to our clients," explained Tim Wade,
Gordian’s vice president of information technology.
"CosmoCom gives us a blended environment with phone, email, and online chat,
helping us integrate our products and deliver them in multiple ways to help meet
the various needs of our members."
CCU’s efficiency in dialing outbound calls creates significant cost savings
and also improves morale. Instead of listening to busy signals and leaving voice
messages, health coaches can focus on giving the best possible health advice to
clients.
CCU integrates seamlessly with Gordian’s Microsoft .NET applications and SQL
Server 2005 databases, which tracks each participant contact automatically,
regardless of whether it takes place via online chat, email, or telephone.
According to Wade, Gordian’s software is written in .NET, so the CosmoCall
Universe was easy to integrate.
"Gordian Health Solutions is in a perfect position to capitalize on Call
Center Consolidation 2.0 as enabled by CosmoCall Universe," said Ari Sonesh,
chairman and CEO of CosmoCom. "The communication intelligence built into our
platform for both inbound and outbound calls enhances the productivity of
professionals like Gordian’s health teams. CosmoCom is pleased and proud to be
helping Gordian achieve the important goal of affordable, cost effective health
care."
About Gordian Health Solutions, Inc.
Gordian is a leading national health and productivity improvement company
that offers a comprehensive suite of products and services, such as population
health risk analysis, telephonic lifestyle and chronic condition coaching,
online products, health screenings, personal health assessments and incentive
management services. Gordian helps employers, health plans and government
entities identify, control and manage health risk factors and their associated
costs through targeted and tailored programs and sophisticated informatics and
reporting capabilities. For more information about Gordian, visit
www.gordian-health.com.
About Consolidation 2.0
Contact Center Consolidation 2.0 combines the many diverse contact center needs of
the enterprise on a single platform that integrates quickly and easily with
other VoIP network components as well as the overall enterprise Information
Technology environment. Consolidation 2.0 unites all communication channels and
all major contact center functions for Unified Customer Communications,
revolutionizing the entire range of business and customer interactions in formal
call centers and beyond for all information workers. With Consolidation 2.0,
enterprises gain the efficiency and cost reduction benefits of consolidation
without compromising the unlimited deployment flexibility of an IP
communications architecture.
About CosmoCom
CosmoCom, the global leader in Contact Center Consolidation 2.0, excels in
providing IP contact center platforms for enterprises with the largest and most
complex requirements. CosmoCom technologies consolidate multiple locations,
captive and outsourced operations, multiple communication channels, multiple
applications, formal and informal agents, and onshore, offshore, and home-shore
agents. Organizations can obtain the full benefits of Consolidation 2.0 by
deploying CosmoCom technology themselves or by working with a service provider
that hosts shared or dedicated CosmoCom platforms. CosmoCom customers include
Fortune-class enterprises throughout the world and service providers such as BT,
Deutsche Telekom, France Telecom, Telefonica, NTT, VSNL, PLDT, Verizon, and many
others. CosmoCom is the most-selected provider of hosted contact center
platforms to top-tier telcos worldwide. For more information, please visit
www.cosmocom.com.
All product and company names herein may be trademarks of
their registered owners.
###
| 
