CosmoCom Introduces CosmoGo for Mobile Contact Center Users

Solution Enables Growing Mobile Workforce to Benefit from Contact Center Technology

MELVILLE, NY – MARCH 17, 2009 – CosmoCom announced today that its new Version 6 of CosmoCall Universe includes CosmoGo™, a new Smartphone technology that extends the benefits of contact center technology to the expanding and increasingly important population of mobile knowledge workers. A video demonstrating the innovative technology is available at http://www.cosmocom.com/to/cgo-video.

With CosmoGo, the four key benefits of contact center technology are now available to anyone, anywhere, with a Smartphone and access to the mobile network:

Automatic skills-based routing that directs calls to the right person

Screen pops that provide information about the caller and the call

Inquiry and transaction enablement for recurring subjects

Tracking and reporting that make the operation manageable

"In the past 25 years, we have learned a lot about the power of contact center technology to make customer communication more efficient and productive," said Steve Kaish, CosmoCom’s VP of Product Marketing. "But before CosmoGo, all of these benefits were only available to people who were tied to a desk with a computer and a telephone. Now mobile knowledge workers with Smartphones can also join the party."

"The best way to understanding the amazing potential of CosmoGo is to see it in action in our CosmoGo video," Kaish explained. "The video is an entertaining before-and-after story that illustrates the whole new class of communication-enabled business processes this technology enables, and the unique competitive advantages they can bring to the organizations that use them. These advantages are more important than ever in today’s economic climate."

"CosmoGo fits the exploding Smartphone market like a glove. The potential of the technology will be unlocked by CosmoCom partners and customers who have the vision to apply it in the industries and markets where they focus," Kaish said. "We are seeing applications for CosmoGo in high-value retailing, healthcare, and many other areas. It’s going to be very exciting to see how our partners and customers apply it."

About CosmoCom
CosmoCom, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit www.cosmocom.com.

All product and company names herein may be trademarks of their registered owners.

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