CosmoCom Powers KT’s Contact Center On-Demand

Teams with Microsoft and Bridgetec to deliver Hosted Contact Center service

MELVILLE, NY – May 6, 2003 – KT Corp., the leading telecommunications provider in Korea, has launched a new contact center offering for its business customers called Contact+. The new service, one of the first implementations of the Hosted Contact Center solution, is based on CosmoCom’s contact center platform and built on Microsoft products. Korean systems integrator Bridgetec is implementing the platform for KT.

KT’s new Contact+ service makes multimedia, multi-channel customer care available "on-demand" via network-based infrastructure, without requiring the initial investment and ongoing maintenance of an in-house platform. The solution is flexible and highly scalable, with the ability to grow and evolve with the needs of customers.

"Customer service is a competitive mandate for most companies, but the cost of building and maintaining contact center infrastructure can be a major obstacle. We saw an opportunity to provide hosted contact center services to our enterprise customers over the KT network," said Dr. Myung-Soo Rhee, Managing Director for KT Corp. "This helps our enterprise customers improve their customer service and creates an exciting new line of business for KT."

Hosted Contact Center Solution

The Hosted Contact Center (HCC) solution initiative is sponsored by CosmoCom and Microsoft to help service providers increase the revenue potential of their IP networks by offering rich contact center services on demand. The solution is built on CosmoCall Universe™, CosmoCom’s all-IP contact center platform and the Microsoft Windows Platform, including use of Microsoft Exchange 2000 Server and SQL Server 2000 Enterprise Edition.

"KT selected the Hosted Contact Center solution, based on the Microsoft platform, because of its reliability, scalability, ease of installation and management, as well as the competitive pricing of the solution," said Dr. Rhee. "CosmoCom’s close working relationship with Microsoft was an added advantage in developing our new offering."

Many service providers are looking for new, high-margin services. Long distance calling and toll-free services have increasingly become commodity products with thinning margins. Hosted contact center solutions are in growing demand and help service providers reach mid-tier customers as well as larger enterprises.

"KT is taking advantage of the lucrative Hosted Contact Center opportunity to help businesses develop cost-effective customer care solutions that are as good as or better than similar services provided by an expensive, in-house contact center," said Ari Sonesh, CEO and president at CosmoCom. "CosmoCall Universe was designed with this market in mind, and we are very happy to welcome KT to the growing list of Universe-based service providers."

"With the Windows-based Hosted Contact Center solution, Microsoft and CosmoCom are providing a new revenue opportunity for service providers that can add value to their existing IP network infrastructure," said Robin Alfieri, general manager of solutions marketing at Microsoft Corp. "We are pleased that KT, a leading service provider, has adopted this solution to provide hosted customer care services."

CosmoCom partnered with Korea-based Bridgetec to complete the HCC solution for KT. In addition to the initial implementation of the IP contact center infrastructure, Bridgetec provides ongoing local support for the platform.

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access contact center platforms. CosmoCall Universe™ supports multi-channel customer interactions including telephone, web chat, web voice, web video, web collaboration, email and voicemail in one high capacity, high availability, multi-tenant platform. CosmoCall Universe is a complete, unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording and a complement of powerful management applications. Service Providers use CosmoCall Universe to offer network-hosted Contact Center On-Demand™ solutions to their end user customers. CosmoCom also provides best-of-breed IP ACD, IP IVR, and other elements to OEMs. CosmoCom technology is available worldwide through CosmoCom’s network of OEM and Service Provider partners, including BT, Cable & Wireless, France Telecom, KT, NTT, PLDT, Rockwell FirstPoint Contact and TeliaSonera. Headquartered in Melville, New York, CosmoCom has received an array of industry awards and was recently ranked by Deloitte and Touche as Long Island’s fastest growing company. For more information about CosmoCom, please visit www.cosmocom.com. For more information about Hosted Contact Center from Microsoft, please visit www.microsoft.com/serviceproviders/hostedcontactcenter.

About KT
KT (formerly known as Korea Telecom, NYSE: KTC), established in 1981, provides various telecommunications services including local, long-distance and international calling; satellite communication; data transmission; and wireless telephone services in Korea. As its new motto of the Value Networking Company, KT also offers network portals and world-leading high-speed broadband Internet services market using asymmetric digital subscriber lines (ADSLs). For further information about KT, please visit www.kt.co.kr. For further information about the Contact+ service (in Korean only), please visit www.contactplus.co.kr.

CosmoCall Universe is a trademark of CosmoCom, Inc. Other companies and products mentioned herein are trademarks or registered trademarks of their respective trademark owners.