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Kathy Salt
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PASS IT Consulting Chooses CosmoCom for 
India-Based Contact Center On-Demand
 

Vebtel Will Provide IP Infrastructure for the Hosted Contact Center Service
  

MELVILLE, NY – September 8, 2003 – CosmoCom announced today that PASS IT Consulting Pvt. Ltd. has selected CosmoCall UniverseTM as the platform for its new IP-based on-demand contact center service. PASS IT Consulting Pvt. Ltd., a member of CosmoCom’s German partner PASS Consulting Group, will build and operate the system and will provide associated systems integration services. Vebtel, which is providing the communication infrastructure, is a leading provider of IP telephony solutions in India.

The new service will be delivered on-demand as a network-hosted service, freeing end user customers from the need to invest in capital equipment or maintain large IT staffs to manage the technology. The service will initially be available to customers in India and Singapore as well as a number of additional locations throughout Asia. CosmoCall Universe, designed specifically for Contact Center On-Demand™ applications, will ensure that end users have access to the latest in next generation multi-media contact center technology.

"On-demand contact center service provides a cost effective option for our customers to enter India’s rapidly expanding contact center industry," said Venkat Subramanyam, Managing Director of PASS IT Consulting Pvt. Ltd. "It allows them to focus on business instead of managing the complexities of contact center technology."

"CosmoCom’s next generation technology makes perfect sense for the Indian market," said Kusumba S, President and Managing Director of Vebtel. "India is the world’s leading destination for offshore contact centers, and CosmoCall Universe delivers a cost effective solution by taking full advantage of our VoIP infrastructure."

"We’re very pleased to have been selected by PASS who in turn are partnering with Vebtel," said Meir Yaniv, vice president of global sales for CosmoCom. "PASS is a highly-respected company in the IP world and their decision to use CosmoCall Universe for contact center on-demand services based in India is a vote of confidence for our technology. Vebtel is a leader in IP telephony in India, and this offering is a natural extension to their current portfolio."

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access customer interaction management (CIM) platforms. CosmoCall Universe™ supports multi-channel contacts including telephone, web chat, web voice, web video, web collaboration, email and voicemail in one high capacity, high availability, multi-tenant platform. CosmoCall Universe is a complete, unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording and a complement of powerful management applications. Network Service Providers use CosmoCall Universe to offer hosted Contact Center On-Demand™ solutions to their end user customers. CosmoCom also provides best-of-breed CIM components, including IP ACD and IP IVR for OEMs to build pre-integrated customer interaction and relationship management (CIRM) systems. CosmoCom technology is available worldwide through CosmoCom’s OEM and Network Service Provider partners, including BT, Cable & Wireless, ePLDT, France Telecom, KT, NTT, Rockwell FirstPoint Contact and TeliaSonera. Headquartered in Melville, New York, CosmoCom has received an array of industry awards and was recently ranked by Deloitte and Touche as Long Island’s fastest growing company. For more information about CosmoCom, please visit www.cosmocom.com.

About PASS IT Consulting Pvt. Ltd.
PASS IT Consulting Pvt. Ltd. is based in Hyderabad, India, and is a member of PASS Consulting Group of Aschaffenburg, Germany. Hyderabad is India’s premier location for high technology companies. The PASS Consulting Group provides comprehensive systems integration services serving clients in the banking, insurance, tourism, telecommunications and transportation industries. PASS services include strategy and IT consulting, education and customer training as well as project business with integrated services, ranging from pre-study to complete implementation. The PASS Consulting Group also provides internal administrative services to other PASS Consulting Group companies including product and partner management, sales, accounting and marketing. For more information about PASS IT-Consulting and PASS IT Consulting Pvt. Ltd., please visit www.pass-consulting.com.

About Vebtel
Vebtel (VOIP Pvt. Ltd.) is based in Hyderabad, India and is at the forefront of the development of IT convergence infrastructure. Vebtel provides next generation enterprise network solutions to blue chip customers in the region using IP technology. The company’s mission statement is simple: "We connect people to information." Vebtel has over a decade of experience and offers a wide range of IP telephony products and solutions. Vebtel’s network operations are global, and include a principal termination center and world-class network operations center in New York City. Vebtel is committed to providing state-of-the-art technology and solutions to its customers. Vebtel is set to establish an Internet-based "Global Telco" to offer a variety of telecom services on a virtual basis to customers globally. For more information about Vebtel, please visit www.vebtel.com.