FOR IMMEDIATE RELEASE

  Media Contact(s) for CosmoCom:
Kathy Salt
+1 631-940-4297
ksalt@enghouse.com

CosmoCom Acquires Surf & Call Solutions
 

Combination Strengthens Technology, Market Position, 
and Human Resources
  

GENEVA, Switzerland – October 13, 2003 – CosmoCom announced today that it has signed a definitive agreement to acquire Surf & Call Solutions Ltd., one of the first companies to address the challenge of adding new forms of online human interactions to existing call centers. Surf & Call itself is a privately held corporation in Israel that grew out of Vocaltec, which originated the VoIP industry and whose systems today power 25% of the world’s revenue-generating international VoIP minutes.

Like CosmoCom, Surf & Call’s primary market focus is on providing hosted services platforms for telephone companies and other network service providers. With Surf & Call platforms, telcos can empower their business customers to web-enable their existing contact centers. Surf & Call interoperates seamlessly without changing existing call center technology and provides the highest level of shared browsing experience available without changing existing web sites. Telcos can create their own brands for the service. For example, Deutsche Telekom calls the service "FreeCall Online," and Bezeq calls it "ClickTalk" and "ClickBack."

"CosmoCom is growing, and this event furthers and highlights that growth," said Ari Sonesh, CosmoCom’s CEO and Chairman. "The acquisition of Surf & Call strengthens CosmoCom in three main areas: technology, customers, and people.  In each of these areas, we are gaining assets that match CosmoCom’s strategic focus on network service providers, so the acquisition makes CosmoCom an even better partner for service providers."

Technology
Surf & Call technology is an excellent fit with CosmoCom’s flagship product, CosmoCall Universe. "Surf & Call widens the functionality of our offering to service providers, especially for services to existing call centers, such as network-based callback, integration with legacy call centers, and shared browsing. Having these value-added offerings for existing call centers is a real plus for service providers," Sonesh said.

Customers
Surf & Call also brings major customer relationships, such as Deutsche Telekom and Bezeq mentioned above, and well developed opportunities in the same carrier market space that CosmoCom targets.  Conversely, CosmoCom customers such as BT, France Telecom, KT (formerly Korea Telecom), NTT, and others are good candidates to add Surf & Call capabilities to their CosmoCom platforms. "We will fully support Surf & Call’s current customers and will aggressively pursue the new opportunities," said Sonesh. "The expansion of the customer base will solidify our position as the leading vendor of customer contact solutions to network service providers."

People
"We at Surf & Call are very excited to be joining forces with an industry leader whose complementary technology will allow us to provide additional value to our customers," said Shlomo Harari, Surf & Call’s CEO. "Since Surf & Call people are already familiar with the underlying technologies CosmoCom uses, the kinds of applications they are offering, and the type of customers they are working with, we believe that our two teams are well positioned to work together effectively as a single company."

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access customer interaction management (CIM) platforms. CosmoCall Universe™ supports multi-channel contacts including telephone, web chat, web voice, web video, web collaboration, email and voicemail in one high capacity, high availability, multi-tenant platform. CosmoCall Universe is a complete, unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording and a complement of powerful management applications. Network Service Providers use CosmoCall Universe to offer hosted Contact Center On-Demand™ solutions to their end user customers. CosmoCom also provides best-of-breed CIM components, including IP ACD and IP IVR for OEMs to build pre-integrated customer interaction and relationship management (CIRM) systems. CosmoCom technology is available worldwide through CosmoCom’s OEM and Network Service Provider partners, including BT, Cable & Wireless, ePLDT, France Telecom, KT, NTT, Rockwell FirstPoint Contact, Sakon and TeliaSonera. Headquartered in Melville, New York, CosmoCom has received an array of industry awards and was recently ranked by Deloitte and Touche as Long Island’s fastest growing company. For more information about CosmoCom, please visit us at www.cosmocom.com or ITU Telecom World 2003 at Palexpo in Geneva until October 18 at the Microsoft stand in Hall 4, #4100.