CosmoCom Strengthens Contact Center On-Demand Leadership

CEO Declares 2004 "Year of CCOD"

MELVILLE, NY - January 6, 2004 - In the year 2003, CosmoCom strengthened its position as the leading provider of Contact Center On-Demand (CCOD) platforms to telephone companies and other major service providers worldwide. As 2004 begins, CosmoCom technology supports CCOD services on three continents (North America, Europe, and Asia) from 12 major telcos, including BT, France Telecom, Korea Telecom and PLDT. Many of these were either first acquired as customers in 2003 (KT, PLDT), or launched their CCOD services in 2003 (BT, FT). Other major telcos (whose names will only be announced when they launch their CCOD service) also selected CosmoCom as their platform provider in 2003.

"The CCOD business case, based on the utility computing model, is proving to be irresistible, not only as a way of enabling SMEs to offer state-of-the-art customer care, but also as a global solution for some of the largest enterprises in the world as they consider their contact center technology strategy over the next decade," explained Ari Sonesh, CosmoCom's CEO and Chairman. "With a growing roster of Global 2000 companies now subscribing to CosmoCom-based hosted contact center offerings from our telco customers, we see the model coming of age, and predict that 2004 will be the Year of Contact Center On-Demand, just as 2003 proved to be the Year of CRM On-Demand. In fact, CCOD and CRMOD are natural companions, and many of our service providers plan to offer both." Sonesh continued.

Industry analysts such as Gartner and Datamonitor seem to agree that CCOD has arrived. Gartner recently predicted that "corporations will give increasing credence to the potential for outsourcing their call center infrastructure" and that "incumbent telcos will be seen as the prime channel for outsourced call center infrastructure." Datamonitor points out that "the high end and the low end are the fastest growing segments of the mature call center market, and these are increasingly demanding networked and hosted call center solutions," and bullishly projects that by the year 2007, about 8 percent of contact center agent positions in Europe and about 13 percent in North America will be hosted by a service provider. CosmoCom is the only CCOD specialist in the contact center industry and is now firmly established as the technology leader, the market leader, and the thought leader in this emerging growth arena.

About CosmoCom
CosmoCom is the leading provider of all-IP, universal access customer interaction management (CIM) platforms. CosmoCall Universe™ supports multi-channel contacts including telephone, email response, web chat, web voice, web video, web collaboration and voicemail in a high capacity, high availability, multi-tenant platform. CosmoCall Universe is a unified contact center suite that includes ACD, IVR, CTI, predictive dialing, multimedia recording and administrative tools. Network Service Providers use CosmoCall Universe to offer hosted Contact Center On-Demand™ services to their clients. Teleservices Outsourcers base their inbound/outbound operations on CosmoCom technology. CosmoCom also provides best-of-breed CIM components, including IP ACD and IP IVR for systems integrators, resellers and OEMs to build pre-integrated customer interaction and relationship management (CIRM) systems. CosmoCom's customers include BT, Cable & Wireless, Deutsche Telekom, ePLDT, France Telecom, KT, NTT, Sakon and TeliaSonera. Headquartered in Melville, New York, CosmoCom has received more than 50 industry awards, and was recently ranked for the second year in a row by Deloitte as the region's fastest growing technology company. For more information, please visit www.cosmocom.com.