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CosmoCom logo |
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| GIF |
Screen |
(167
pixels - 3K) |
| GIF |
High |
(974
pixels - 13K) |
| JPEG |
High |
(1514
pixels - 89K) |
| PNG |
High |
(3375
pixels - 289K) |
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EPS
+ JPEG |
ZIP file with Scalable EPS and Hi-Res
RGB JPEG |
(214K) |
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on image to enlarge
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Intuitive
Agent Interface
The CosmoCall Universe user interface
features intuitive features aimed at facilitating efficient customer
service.
The first shot is of the Web agent with an
incoming voice call complete with screen pop in CosmoCom's CosmoTracker
interaction history module.
This second screen shot shows a chat call placed on hold while the
agent uses the tabbed call window and dialer to place a new call.
The agent has easy access to canned
phrases for commonly asked questions.
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on image to enlarge
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GUI-Based
Call Flow Design
CosmoDesigner is a graphical tool for call
flow generation that does not require programming for the creation and
modification of call flows, including IVR Scripting components. The
CosmoDesigner service creation environment is browser-based, enabling the
ability to securely modify call flows from any PC connected to the Internet.
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on image to enlarge
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Web-Based Supervisor
This shot shows the web supervisor agent
interface showing states of logged in agents as well as intuitive controls
for monitoring and coaching agent calls. Supervisors also have quick access
to tabs for reporting and recording. |
MS-CRM
Integration
Click
on image to enlarge |
Streamlined
CRM Integration
CosmoCom's CosmoConnector is an out-of-the-box integration enabler
for packing CosmoCall Universe with leading CRM applications such as
MS-CRM, Siebel and Onyx.
CosmoConnector makes it possible to
integrate CosmoCall Universe to a leading CRM package only by supplying
a handful of parameters using a wizard-based setup tool. This simplicity
offers significant time, cost and complexity savings versus a
traditional consultant integration project.
The first image shows an integration with MS-CRM for an incoming
telephone call with screen pop. The second shows a Siebel On)Demand call
in the Web Agent and third images shows a
CosmoCall Universe multimedia web call integrated Onyx.
The Fourth image shows a Japanese integration with salesforce.com. |
Siebel
Integration
Click
on image to enlarge |
Onyx
Integration
Click
on image to enlarge |
Salesforce.com
Integration
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on image to enlarge |
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on image to enlarge |
Multimedia
Recording
CosmoCom’s CosmoCorder provides
multimedia, multi-channel recordings of agent-caller interactions.
CosmoCorder records voice, chat, and e-mail sessions, and includes a
database searchable by parameters such as agent, time frame and call
type. CosmoCorder includes a browser-based client for administrative
personnel to review the captured sessions, images
shown to left..
The first image shows the CosmoCorder main user interface. The second
shows a sample call detail.
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on image to enlarge |
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on image to enlarge |
The
agent's desktop during a CosmoCall. In this screenshot, the agent has an
order entry application integrated with CosmoCall Universe. This allows
the agent to cross sell, add items to the customer's shopping cart, and
even process the order for the customer. |
Click
on image to enlarge |
A
caller's desktop during a multimedia CosmoCall using Windows
XP. |
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on image to enlarge
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This
block diagram provides an overview of the patented technology of CosmoCall
Universe. |
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on image to enlarge
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This
block diagram show a Hosted Contact Center configuration of CosmoCall
Universe |
Click
on image to enlarge |
CosmoCom's
state-of-the-art trade show booth premiered at Computer Telephony Expo
Spring 2000. The booth measures 20 feet by 30 feet and houses a
14-seat theater, three live demonstration kiosks, and a circular,
glass-enclosed conference room. |
