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 CosmoCorder™
is a new generation recording tool available from
CosmoCom, Inc. for use with CosmoCall Universe. With
CosmoCorder, CosmoCall Universe users capture, store, and
access all caller-CSR interactions regardless of the call
type—telephone, web chat, VoIP, e-mail, or voice messages
and responses—making CosmoCorder a true multimedia recorder
in a market still dominated by single media legacy
equipment.
With CosmoCorder, CosmoCom continues its tradition of
technology and market leadership established with
CosmoCall Universe. With an all-IP architecture,
CosmoCorder elegantly and simply delivers leading-edge
recording capabilities—capabilities that are often
complex and even awkward in legacy systems. Moreover,
CosmoCorder’s open-standards technology brings
customization capabilities not possible with earlier
recording technology generations. CosmoCall Universe is
an all-IP carrier-class system for service providers and
large scale end users supporting multimedia customer
interactions via all channels in one high-capacity, high
availability, multi-tenant platform. CosmoCall Universe
can be deployed as a premise-based call center or in the
network by service providers offering hosted call center
services.
Benefits to Call
Center Users
- Use recordings as an agent
training tool.
- Log all calls regardless of
agent location.
- Avoid costly, time-consuming
integration by leveraging new
generation technology.
- Improve customer service with
information from recorded
customer transactions.
- Retain unlimited caller sessions
on standard storage devices.
- Access new leading-edge logging
features, rapidly developed in
an all-software product.
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Benefits to Service Providers
- Enhance your service offering
with a leading-edge recording
tool.
- Gain competitive advantage by
offering innovative, integrated
recording of telephone, chat,
VoIP, e-mail, and voice
messages.
- Offer your customers secure
access through a browser-based
interface.
- Readily customize for service
provider customers with
CosmoCorder’s open-standards
architecture.
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Record all types of calls
- Captures all agent calls, from any
channel—e-mail and voice messages, chat, telephone,
and Internet voice—providing a complete record of
all CSR-caller interactions.
- Compresses audio calls in real time, reducing
the size of stored wave files by over 700 percent.
- Stores all sessions automatically in a centrally
located database.
 Store all call transactions
- Uses SQL database for easy search and retrieval
of
call recordings.
- Stores unlimited number of calls of any
duration; storage is limited only by physical disk
space.
- Archives data permanently via any standard
back-up medium – e.g. removable hard drive, ZIP
drive, or optical drive.
- Stores full transcripts of chat calls, including
URLs of pushed web pages.
- Stores complete thread of email interactions,
including agent responses and forwarded mail.
 Access
all call sessions
- Access sessions from anywhere with CosmoCorder’s
browser-based interface.
- Search and select transactions to review based
on agent name, call type or date range.
- Review chats and e-mails with robust text-based
tools that include chat transcript and e-mail thread
management.
- Review audio sessions with embedded media
player—no software or hardware required.
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