How can a 300 seat conventional call center save $2 - $5 million annually while cutting the total number of agents in half?  By converting to a next generation contact center with full multimedia capabilities.  Further benefits and savings accrue to customers who opt to subscribe to a Contact Center On-Demand service offered by an ASP, instead of deploying premise based technology in-house.

CosmoCom is offering a new, detailed ROI study that presents a step-by-step look at the quantitative benefits for everything from basic ACD service to CRM screen pops, IVR self-service, predictive dialing, email routing, live internet, unified multimedia queuing and more. It also makes a compelling case for Contact Center On-Demand, including why it is more cost-effective to subscribe to a network-hosted call center service than it is to build and manage a premise-based contact center.

Because of the interactive nature of this study it is offered as either a Half-Day Seminar or a customized Full-Day Seminar with interactive Workshop.

Please contact your local sales representative or roi@cosmocom.com for further details.