Advanced IP Contact Center Technology from CosmoCom. Our core product, CosmoCall Universe™ is a unified IP contact center suite that includes multi-channel ACD, e-mail response, IVR, CTI, predictive dialing, multimedia recording, interaction history and administrative tools.

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CosmoCom Advantage

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News about CosmoCom and Call Center Technology


CosmoCom Honored for Contact Center Innovation
Aug 20, 2008. Read...

CosmoCom Powers Telkom South Africa Hosted Contact Center
Jul 30, 2008. Read...

CosmoCom Strengthens Russian Presence With Open Technologies
Jul 16, 2008. Read...

CosmoCom Attains Microsoft Gold Certified Partner Status
Jun 24, 2008. Read...

CosmoCom Advanced Contact Center Capabilities Showcased at NXTComm08 in Las Vegas
Jun 16, 2008. Read...

CosmoCom, BT Urge Companies to Increase "Homeshoring"
May 20, 2008. Read...

CosmoCom Announces CosmoCall Universe
Version 5.2
May 5, 2008. Read...

CosmoCom Taps Alan Mitchell as Vice President for Mobile Solutions
Mar 19, 2008. Read...

CosmoCom Provides Guidance for Improved Customer Experience & Cost Reduction in Contact Centers
Feb 5, 2008. Read...

University of Kentucky Implements CosmoCom at Multiple Call Centers
Jan 23, 2008. Read...

CosmoCom Gets US Patent for Key IP Call Center Methods
Sep. 20, 2004. Read...


Press Releases | News

 
CosmoCom’s mission is to optimize communication between organizations and their customers. Its systems are improving enterprise responsiveness and enhancing the customer experience while reducing costs for companies on every continent.

CosmoCom is the global leader in Consolidation 2.0 – the all-IP contact center strategy that helps companies to be more reachable and more responsive in a cost effective way, including those with the largest and most complex enterprise requirements. CosmoCom technology enabling Consolidation 2.0 is available as a premise-based solution within the enterprise, and as a service from top global service providers hosting it.

See what Consolidation 2.0 means to you:

Contact Center Consolidation Solutions For Enterprises - Click for more...
Next Generation Services Platform for Service Providers
Use CosmoCom's flexible and open software to build the world's best private-label customer interaction management packages

 
Contact Center Consolidation 2.0

Call Center 2.0/IT Expo
Sept 16 - 18, 2008
Los Angeles, CA, USA
Details...
Call Centre Expo 2008
Sept. 16 - 17, 2008 
Birmingham, UK
Details...
VoiceCon San Francisco 2008
Nov 10 - 13, 2008
San Francisco, CA, USA
Details...
  Webinar Recordings 
View recordings of our past Webinar events
including "Contact Center Consolidation", "Contact Center On-Demand" and "Telecom Customer Care"

 


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